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  • 1. What are the shipping method and shipping time?

    Each region has different shipping methods. You will see more information when you choose your country during checkout.

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  • 2. Can we choose a specific carrier?

    Unfortunately, our shipping partner doesn’t allow us to choose which carrier will do the final delivery. They choose from a variety of carriers, so please keep that in mind when ordering.

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  • 3. How can I check my order status?

    Log into our website and go to “My Account” on the top right hand side. You will be able to view your order status via this dashboard.

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  • 4. Why didn’t I receive my tracking number?

    Once your order is in the shipped status, it has been sent and is being processed by our shipping partner. They are in the middle of shipping it. You will receive a tracking number from our shipping partner soon.

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    We are unable to change any shipping addresses. We are only able to ship orders to the address provided during checkout.

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  • 6. Is the packaging discreet?

    We value your privacy and ship as discreetly as possible.

    The exterior box will be a standard brown box without any markings that refer to our company. Inside the exterior box should be an additional discreet box. Inside that box is the product.

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  • 7. Do you ship to my country?

    During checkout, you will see a list of countries we ship to. If the country of your shipping address is not included in the list, it means we cannot ship to this country due to slow shipping times, expensive prices and/or customs issues.

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Age Disclaimer

At LOVENSE, we are dedicated to providing a safe and responsible online environment for adults. We take our responsibility seriously and comply with all relevant regulations and guidelines.

All models featured on our website are 18 years or older. By accessing and using our site, you confirm that you are at least 18 years old and understand and accept the content on our site. If you experience any issues with our site, email our team at [email protected].

For information on the Custodian of Records required, please refer to our U.S.C. §2257 Compliance Notice.

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